Orders, Payment, & Shipping
All prices are in US dollars.
Your order will be dispatched within one working day (not weekends) and the shipment will be fulfilled by FedEx. You will be informed when your order has been dispatched by email with a relevant tracking number.
|Hong Kong||FREE||1 - 2 days|
|China, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Vietnam, Indonesia||US$25||2 - 5 days|
|Japan||US$30||2 - 4 days|
|Australia, New Zealand, Brunei||US$30||2 - 7 days|
|Austria, Belgium, Canada, Cambodia, Denmark, Finland, France, Germany, Greece, India, Ireland, Israel, Italy, Netherlands, Norway, Mexico, Portugal, Sweden, Switzerland, UAE, UK, USA||US$40||3 - 5 days|
|Laos, Monaco, Qatar, Russia, Saudi, Spain, Turkey||US$40||4 - 7 days|
In order to accommodate holiday gifting, we've made our products available for pre-order. This means that you can secure your holiday gifts now at a discounted price. Our team is working very hard on the holiday packaging. As soon as it's ready, your purchase will be sent in a nice gift box. The expected dispatch date is December 12th.
If you do not require specialized holiday packaging, please feel free to email us at email@example.com and we can arrange to dispatch your desired goods immediately.
Please contact us on firstname.lastname@example.org for help.
Besides shipping to Hong Kong and Macau, there may be duties and taxes incurred on your shipment. Please note that we have no control over these fees and we cannot advise as to what the costs will be, as they vary by country. Usually the incurred duties and taxes will need to be settled upon delivery, and they will not be covered or reimbursed by Karma Creations.
Under the special COVID-19 situation, for the safety and well-being of our customers, FedEx signature guidelines are temporarily adjusted for all shipments within APAC with some exceptions. In efforts to minimize physical interactions, the couriers will now only seek verbal confirmation of delivery for most shipments. This means that you will not be asked to sign for most deliveries, until further notice.
Though it rarely happens, you should know that all of Karma Creations' outgoing packages are fully insured. Upon presence of convincing evidence that your arriving package is lost in transactions or stolen by theft with an official police report, you will be reimbursed with a brand new replacement.